AGENT RESOURCESOverview General FAQ Service Procedures Buyer Rebate FAQ Guidelines Policies
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Last modified: September 29, 2014. GoldenKey reserves the right to change the Guidelines & Policies at any time.
1. Identity and agent profile
The GoldenKey community is made up of professionals from around the country. To maintain a high-quality workplace for everyone, identity information associated with an GoldenKey User Account must be real and verifiable.
Agent profiles must accurately represent the agent’s experience, skills, and personal information.
Profile photos should be clear and appropriate for a professional, nation-wide community. Logo, clip art, group pictures, or heavily digitally manipulated pictures are prohibited.
One account per user. Accounts should not be shared or duplicated in any way.
Attempting to mislead by falsely implying a relationship with GoldenKey or another company is not allowed.
2. GoldenKey Guarantee
The GoldenKey Guarantee is our promise that an hour worked is an hour paid, and an hour paid is an hour worked. It’s our way of showing respect for the work getting done on GoldenKey. (Please note that the GoldenKey Guarantee does not apply to fixed-price services. For more details and other limitations, see section 5.4 of the GoldenKey User Agreement.)
Disagreements occasionally arise in every workplace, both online and off. On GoldenKey, buyers have the right to dispute the completion of any service. The most common reasons for disputes include:
The service was not completed.
The amount of time paid differs from the amount of time serviced.
Please take a minute to familiarize yourself with our official dispute process.
Soliciting or processing payment outside of GoldenKey is prohibited for the safety and security of all GoldenKey members.
For more information, please see Section 2.4.3 of the GoldenKey User Agreement.
Feedback that is honest and objective contributes to a vibrant and productive workplace. The best feedback focuses on the facts, while providing helpful information to both the recipient and the community as a whole.
We do not monitor, censor, or investigate feedback. However, on very rare occasions, we may delete ratings and feedback found to violate our User Agreement or the content guidelines below. Attempts to falsify feedback, manipulate, or coerce another user by threatening negative feedback are strictly prohibited, as is any offer to sell or buy services in exchange for positive feedback.
Feedback containing the following types of content may be removed or edited:
Spam, advertising or other commercial content
Content that endorses illegal activity
Content that personally identifies another user
Political, religious, or social commentary rather than a genuine comment regarding the work experience
Profane, vulgar, obscene, slanderous, libelous, threatening or discriminatory language, or adult material
6. Tracking time on GoldenKey
For over-the-phone advice, agents must track their time using the designated conference call. This allows them to accurately record and establish call duration.
All other services are activity based, not time based.