Frequently Asked Questions from Customers

  • Active Areas

    There are over 1800 partner agents in 40 states ready to go to work for you, and more agents are signing up every day. We have nearly full coverage across the country, so regardless of where you are located GoldenKey is standing by to save you money.

    For your friends nationwide who are looking to buy or sell real estate, we encourage you to invite them to the community. They'll be glad you did.


  • Affiliates

    We are building our network of affiliates now. Soon you will be able to order your affiliate services right from our website, including home loans, inspections, and more.

    If you are an affiliate plase contact us to apply.

  • Agent pairing

    All GoldenKey partner agents are experienced, licensed, and affiliated with a local brokerage. We vet them extensively so you don't have to. Their profiles include photo, company, biography, experience, and more. We have hundreds of agents offering their services from all the major brands like Re/Max, Coldwell Banker, Keller Williams, Berkshire Hathaway, and the list goes on.

    You will be paired with a top agent based on what you need, where you need it, and the agent's availability. Most pairings happen within minutes of ordering your first service. Once paired you can see the agent's profile and start communicating immediately via message, text, or phone.

    We are confident you will love your agent, but if not you may always cancel and not be charged.

  • Agreement

    You never sign a contract with GoldenKey. As an online marketplace, our job is to connect you with a great agent who follows our guidelines.

    You may sign a contract with your agent when you make an offer or list a home.

  • Already have an agent

    You can work with our partner agents at any time as long as you are not restricted by an agency agreement with another agent. If you already signed an agency agreement with another agent, you may cancel it or wait for it to expire.

  • Brokerage

    We are not a real estate brokerage. We are an online marketplace that connects home buyers and sellers with real estate agents. We have hundreds of agents offering their services from all the major brands like Re/Max, Coldwell Banker, Keller Williams, Berkshire Hathaway, and more.

  • Cancellation policy

    You will not be charged if you cancel a service before the agent begins working.

  • Closing Costs

    Closing costs like inspection fees, loan fees, and title fees are not included in the agent service fees. You will pay the various closing costs, typically at closing, whether or not you use GoldenKey.

  • Goal

    Our goal this year is to refund $10,000,000 in commissions to home buyers and save $10,000,000 for home sellers while empowering agents to earn a living on their terms.

  • History

    GoldenKey was founded in the spring of 2014 on the principle of building wealth for consumers and battling inefficiency in the real estate industry. We are a pro-consumer, pro-agent platform.

  • How does this work?

    You simply choose the plan that fits your needs and then order services as you need them. Home buyers get 3% of the purchase price cash back at closing. Home sellers save close to 3% compared to traditional commissioned agents.

    Agents love connecting with customers and getting paid for the work they love to do. Agents can focus on helping customers instead of looking for customers.

  • Investors

    We love working with real estate investors. Many of our early adopters were investors. GoldenKey can turn a good deal into a great deal. You save 3% on the purchase and 3% on the sale.

  • Just the paperwork

    If you just need an agent to represent you and handle the paperwork, the cost is $2,000.

    To get help buying a home, click here:

    To get help selling a home, click here:

    Note: The commission refund may not apply to for sale by owner transactions.

  • Leasing

    We cannot help renters and landlords yet, only home buyers and sellers. Sorry about that.

  • Location

    Our business office is in Durham, North Carolina, at the American Underground building. Our product office is in San Francisco, Californina, in the financial district. Our sales office is in St. Louis, Missouri at the Cambridge Innovation Center.

    We have agents located all over the country ready to serve you in your local area.

  • Lots & Homesites

    You can sell or purchase lots and homesites that don't have a home on them.

  • Multi-family homes

    You can sell or purchase duplexes, triplexes, and quads, but we do not currently support commercial properties.

  • Obligation

    GoldenKey is all about choice and freedom. You are never obligated to continue using additional GoldenKey services. We will never lock you in to something you don't want. Also, if you don't like your agent then you may cancel the service or switch to a different agent at any time. Your satisfaction is our number one priority, even if you choose company other than GoldenKey.

  • Payments

    You don't pay for your plan until 4 days prior to closing, and if your home does not close you will be refunded in full.

  • Plans

    Plans are groups of a la carte services that you don't pay for unless you successfully close on the home. If you do not close, you do not pay.

    Once you choose a plan, you may start ordering the services.

  • Signs

    You will never see a GoldenKey yard sign because they don't exist. We are a marketplace of agents from many companies. So when you sell a home with GoldenKey your yard sign will be from the local brokerage with which your listing agent is affiliated.

  • This is too good to be true

    Over 1800 agents in 40 states from brand name companies are offering their services through GoldenKey. They love it. Home buyers are connecting with these agents every day to achieve the ultimate commission refund, and home sellers are taking advantage of the huge savings we provide.

  • Why would agents do this?

    Without GoldenKey agents must either prospect for new customers or spend big money on marketing. With GoldenKey agents connect directly with customers, so they can focus on helping customers and getting paid instead of looking for new business.